Refund policy

Green Brothers Jewelers value our customers, and we strive to provide you with an experience that makes you feel confident in your purchase, our products, and services. We hope your jewelry purchase brings you many years of enjoyment. However, we understand that occasionally there will arise a time when a purchased item will need to be returned.

Online Purchases are accepted for credit or exchange if returned in new andunused condition within 10 days of the delivery date. The item must be returned accompanied by the original sales invoice, diamond/jewelry certificate, and all original boxes and packaging. The return must be made by the original purchaser, and refunds will be processed on the original method of payment. Items purchased will be accepted for exchange or credit only in the United States. 

Once we receive your returned item, it will be inspected, and if there is any evidence of wear, or if the item has been altered, sized, or damaged, it will not be accepted for return. Special ordered items, custom made items, and items that have been resized or engraved may not be returned. We will credit your original method of payment excluding shipping charges within 1 week of receiving and accepting your return.

Please make sure to securely package and fully insure anyreturns and include the original sales invoice and packaging materials. Return packages that are improperly packaged or uninsured will not be accepted. We are not responsible for loss or damage of return shipments in transit. Please make sure to include your reason for the return.You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us.

Returns may be mailed or returned to our retail store. Please click to see our store location(s) >

If you would like to cancel or change an unprocessed order for any reason, please call us or email us. We'll do our best to accommodate your request.


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